Sr VP, Neurosci/Pediatric/Derm
Massachusetts General Hospital
M.B.A. Harvard University
customer service; outpatient clinics hospital; patient-clinician relationship; service culture; transgender care; women's health
At MGH, (Dr. Sapir) has been involved in a wide range of operations improvement projects and inaugurated the position of Vice President of Customer Service and Practice Support where she focused on improving communication among care givers, assuring access to specialty services, addressing problems with telephone service in the outpatient practices, and enhancing the service culture. Currently, as Vice President for Neurosciences, Pediatrics and Dermatology, she provides support and guidance to the Departments of Neurology, Neurosurgery, Psychiatry, Dermatology, Molecular Biology, Physical Medicine and Rehabilitation, and the MassGeneral Hospital for Children.